Hackers, malware writers and online criminal elements have operated like businesses for some time. Now, according to research by Kaspersky Lab, these black hat organisations are expanding to include technical support and customer service for their victims. In a way, theyâre beginning to mimic security solution providers.Kaspersky Lab researchers report monitoring criminal syndicates that are offering people who have downloaded viruses and other forms of malware email, live chat and telephone support for installing and uninstalling their malicious wares. In most cases, these services are a ploy to trick computers users into installing more malicious software. However, a growing number of criminal organisations are offering legitimate support to gain the trust and confidence of their victims. Itâs all part of an elaborate network of deceit and social engineering.
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